Refund & Returns Policy

1. Made-to-order & custom items

All products on this site — including standard catalog items and fully custom requests — are 3D-printed specifically for your order once it's placed, not held as pre-made stock. Because of this, we cannot offer refunds or exchanges for:

• Change of mind after production has started.
• Incorrect vehicle or phone model selected by the customer at checkout.
• Minor cosmetic variations inherent to 3D printing (layer lines, slight color variation between batches).

2. Damaged or defective items

If your item arrives damaged, defective, or doesn't match the description, contact us within 7 days of delivery with your order details and photos of the issue. We will repair, replace, or refund the item at our discretion, including return shipping costs in this case.

3. Fit issues

If a part genuinely does not fit the vehicle or phone model you ordered it for (and you selected the correct model at checkout), contact us with photos showing the fit issue. We'll work with you on a redesign, replacement, or refund — this is assessed case by case, since some variation exists between individual vehicles even within the same listed model.

4. Order cancellation

You may cancel an order for a full refund only if production has not yet started. Once we've begun printing your part, it can no longer be cancelled. We'll let you know if your order has entered production when you contact us about cancelling.

5. Order errors on our part

If we shipped you the wrong item or made an error in manufacturing, we will cover the cost of a correction or refund in full, including any shipping costs already paid.

6. How to request a refund or report an issue

Use the contact form on our site, including your order details and (if applicable) photos of the issue. We aim to respond within 24 hours on business days, per our standard response time.